Refund Policy
This Refund Policy explains when Reunite.gg may provide refunds and what users should expect before paying for a private search case.
Our basic refund promise
If Reunite.gg cannot find a likely match or cannot make a valid contact attempt after reviewing and working on your case, you may be eligible for a refund according to this policy.
Before payment
For the MVP version of Reunite.gg, we may review submitted clues before asking for payment. If a case looks unsafe, impossible, or outside our rules, we may reject it before payment is requested.
When refunds may be available
Refunds may be available when:
- No likely match can be found.
- The case cannot be worked because clues are too weak.
- Reunite.gg rejects the case before meaningful work begins.
- A technical issue prevents us from processing the case.
When refunds may not be available
Refunds may not be available when:
- A likely match is found.
- A valid contact attempt is made.
- The likely match refuses to reconnect.
- The user provided false, misleading, or abusive details.
- The case violates our Safety Policy.
- The user changes their mind after work has started.
No guaranteed result
Reunite.gg is a search and reconnect-attempt service. We do not guarantee that a person will be found, that the likely match will respond, or that they will agree to reconnect.
How to request a refund
To request a refund, email support@reunite.gg with your case ID, payment email, and a short explanation.
Processing time
Approved refunds are processed through the original payment method when possible. Processing times may depend on the payment provider or bank.